BI

Updated on 20 Jul 2023
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Note for Windows environments:

The Zetaly BI Tool must be installed on the C\: drive and cannot be installed on other drives.

Installation Troubleshooting

Problem Actions

Problem	Actions
"msg": "Depsolve Error occured: \n Problem: problem with installed package buildah ...	Run the following commands : `yum remove buildah skopeo podman containers-common atomic-registries docker container-tools rm -rf /etc/containers/* /var/lib/containers/* /etc/docker /etc/subuid* /etc/subgid* cd ~ && rm -rf /.local/share/containers/`

"msg": "Depsolve Error occured: \n Problem: problem with installed package buildah ...

Run the following commands :

yum remove buildah skopeo podman containers-common atomic-registries docker container-tools
rm -rf /etc/containers/* /var/lib/containers/* /etc/docker /etc/subuid* /etc/subgid*
cd ~ && rm -rf /.local/share/containers/

BI Tool Troubleshooting Table

Problem	Actions
During the BI Tool installation, the following error appears: "Licence for user expired"	Two possible causes : The system has kept traces of the previous installation. Try to completely uninstall and reinstall the BI Tool. The Machine ID (MID) has changed and the license no longer corresponds to the new MID. Contact the Zetaly Support (https://zetaly.io/support/) with the new MID to renew your license.
Elasticube : Build Failed and Sisense.CLRConnectorsContainer service is "stopped" and cannot be restarted	Try to increase a timeout creating following Windows registry key: Location : HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control Name : ServicesPipeTimeout Type : REG_DWORD (DWORD (32-bit) Value) Value data : 120000 Base : Decimal Reboot the computer
BI answer with error mesage : "message":"Expected type array but found type null","status":422,"httpMessage":"Unprocessable Entity"	Update the dashboard json "previewLayout": null should be "previewLayout": []
You have the ZCC or ZSI permission but can not see the associated dashboards.	Remove the permission (ZCC or ZSI) of the user and reactivate it.
Cross Cutting Concern - Admin Sisense - Add-on WiserFilterWidget disabled (ZETALY-3361)	After each Sisense installation, the WiserFilterWidget Add-on is disabled. You must enable it manually as follows: In Sisense, select Admin > Add-ons. Click the WiserFilterWidget toggle switch so its status changes to Enabled. Note: the WiserFilterWidget Add-on is only supported on Windows.
ZCC- zc_cc.a.e_Budget_vs_Cost - Build failed (Zetaly-3707)	Manually redefine the database connection before building the ElastiCube.
ZIT-BI First install-Error during cubes building (ZETALY-5290)	Sometimes, when installing and building ElastiCubes for the first time, the following error occurs : `[WARNING] Request to http://XXX.XXX.XXX.XXX:8081/api/v2/ecm/ failed. Retrying` The temporary solution is to relaunch the BI Tool with the property `Elasticubes.ImportAction = skip`

Performance Issues

If you are having performance issues with the BI Tool, do the following:

As an administrator, log to BI Tool's administration interface (port: 8081).
Under Data Management, select Data Sources.
Click the cog icon at the top-right.
Expand the Advanced section.
Use the slider to reduce the Max Elasticube Memory Allocation to 50%.

What's Next

Backend

Table of contents

Installation Troubleshooting
BI Tool Troubleshooting Table