Frontend

• Clear the browser cache if you have recently updated the Frontend.
• If access to the BI Tool is configured in secure mode (https), access the BI Tool's authentication page for the first time to obtain the certificates.

• "Login or password is incorrect" then the authentification page keeps displayed
• In browser logs (F12 key), we can see an error CORS origin

• Calls from domains with different origins must be allowed  
  ["*"] allows all URLs, all domains; it is better to define only the identified URLs: ["10.50.120.1", "10.50.120.2"]
  

  {
      "enabled": true,
      "allowedOrigins": ["*"]
  }

  Permission to be configured from Sisense Admin >>  REST API

• Verify that the ZCC service is running.
• This may be due to a faulty backend installation (check the zetalyinstall.cnf file and all its properties associated with the ZCC, ZRP, MYZ and ZDE backend modules).

Valid if the front is accessed via http:

• Check that port 80 is not used by others services
  

  netstat -nao | Select-String ":80 "

• Stop other services using port 80
  

  net stop http

• Restart the zetalyfrontal (ex-zetalyproxy) service.
• Access to the Zetaly Portal via https