Backend

Check in the zetalyinstall.cnf file if the ZRP database settings (database name / user or password) are correct.

Check that the BI Tool is launched and accessible, by accessing either https://localhost:8081 or if the installation was customized https://{BI.Host.Base}:{BI.Host.Port} , where {BI.Host.Base} and {BI.Host.Port} are the customized IP address and port that you defined in the zetalyinstall.cnf file.

• There are many errors in the console such as The directory is not empty. or The path xxxxxxx is denied.
• The ZCC service can not restart.

After a Backend installation in upgrade mode: 

• There are many errors in the console such as The directory is not empty. or The path xxxxxxx is denied.
• The ZCC service cannot restart

If the installation directory is not available when a command is used, you may receive the following error :

Remove-Item: C:\zpackages\R-2022-04-08-1119\R2022-04-08-1119\zetalyinstall.ps1:775 Line | 775 |             Remove-Item $this.config['Backend.ZCC.TargetDir'] -Recurs …   |Access to the path 'C:\zetalySuite\ZCC\SerilogTimings.dll' is denied.

1. Windows services can take several minutes to stop. Wait a few minutes and relaunch the installation.
2. Launch the Windows Services Console. If the service is locked and cannot be removed, close any services related windows.
3. If the error persists, check if a Windows process is locking the C:\zetalySuite\ZCCdirectory.
   • Launch Windows Resource Monitor (press Windows Key + R, and enter resmon.exe in the Open field of the Run dialog box that appears).
   • From the Windows Resource Monitor, select the CPU tab and expand the Associated Handles panel. In the Search Handle field, enter C:\zetalySuite\ZCC to find the process locking the directory. Right mouse click on the processes that appear, and select End Process.
     

Delete the last record of the log table to restart the calculation launch, as follows:

• PostgreSQL : DELETE FROM cc.configuration_log WHERE id IN (SELECT id FROM cc.configuration_log ORDER BY date DESC LIMIT 1)
• MSSQL : DELETE FROM cc.configuration_log WHERE id IN (SELECT TOP 1 id FROM cc.configuration_log ORDER BY date DESC);