Troubleshooting

Updated on 15 Jun 2023
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This section describes the troubleshooting for the the BI module.
If you have a problem, contact us with the following:

Logs
How to reproduce the issue
Reference if needed

Logs

BI logs can be found at /opt/sisense/log

Enter the following command to view the log file:

Shell

sudo cat /opt/sisense/log/sisense.log

The above command displays the contents of the log file in your terminal window. If you want to save the log file to a text file, enter the following command:

Shell

sudo cat /opt/sisense/log/sisense.log > /path/to/output/file.txt

ID	Problem	Reason	Resolution
ZSI-1	The following compile error message appears: `"test compiling /tmp/tmp_ruamel_gbzp5kw2/test_ruamel_yaml.c -> test_ruamel_yaml compile error: /tmp/tmp_ruamel_gbzp5kw2/test_ruamel_yaml.c Exception: command 'gcc' failed with exit status 1" indicates that there was an error while trying to compile the C source file test_ruamel_yaml.c.`	Check the compiler: Ensure you have a working C compiler installed on your system. You can check by running the command `gcc --version` in your terminal. If you do not have a C compiler installed, install one appropriate for your system. Check the compiler flags: Ensure the compiler flags used to compile the code are correct. You can check the flags used by looking at the command that was used to run the compiler. Check that the required flags, such as `-I` for include paths and `-L` for library paths, are present and pointing to the correct locations. Check the permissions: Ensure you have the necessary permissions to compile the code and write the resulting executable file. If you are running the command as a non-root user, ensure you have write permissions to the output directory.	Enter the following command: `apt-get install gcc pip cache purge`
ZSI-2	The error message `Command "python setup.py egg_info" failed with error code 1 in /tmp/pip-build-3c1lo0sw/ruamel.yaml.clib/`indicates that there was an error while installing the `ruamel.yaml.clib package`using pip.	Check your Python version: Ensure that you have the correct version of Python installed on your system. The `ruamel.yaml.clib`package may require a specific version of Python. Clean the pip cache: This removes any cached files that may be causing issues with the installation process.	Enter the following command: `pip cache purge pip install --upgrade`
ZSI-3	initTokenBiApi	Invalid credentials	Check your login information
ZSI-4	Import dashboard failed (1)	Insufficient system resources: Sisense ECM requires a certain amount of CPU, memory, and disk space to function properly. If your system does not have enough resources available, Sisense ECM may fail.	Try increasing the resources available to your system or closing other applications that are using resources.
ZSI-5	Import dashboard failed (2)	Corrupted dashboard file: The dashboard file you are trying to import may be corrupted or damaged.	Try exporting the dashboard again and then importing it into Sisense. If the issue persists, try creating a new dashboard and copying the widgets from the original dashboard to the new one.
ZSI-6	Import dashboard failed (3)	Permission issues: The user account you are using may not have the necessary permissions to import dashboards. Ensure you have the appropriate permissions to perform this action.	Check the user rights. The package may be corrupted, try to reimport the package to check.
ZSI-7	Unable to invoke request: org.apache.http.conn. ConnectTimeoutException	The BI environment may not be available from the Frontal environment.	Try to ping the BI with a console command.
ZSI-8	Error while building a cube "could not resize shared memory segment ..."	The database doesn't have enough shared memory	For postgresql instances the work_mem value should be increased, it can be found in the postgresql.conf

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Troubleshooting

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