Troubleshooting
- 22 Aug 2023
- 1 Minute to read
- Contributors
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Troubleshooting
- Updated on 22 Aug 2023
- 1 Minute to read
- Contributors
- Print
- DarkLight
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If you have a problem with the ZSI module, contact us and provide the following:
- Logs
- How to reproduce the issue
Logs
The application logs are located in the C:\ProgramData\Sisense\application-logs directory. These logs are named per microservice:
- Web calls: api-gateway, galaxy
- Front-end ECM: ecm
- Login/authentication logs: identity-service
- Plugins: plugins-service
- etc
The Prism Server logs are located in the C:\ProgramData\SiSense\PrismServer\PrismServerLogs directory.
The BI Web logs are located in the C:\ProgramData\Sisense\PrismWeb\Logs directory.
The ElastiCube build logs are located in the C:\ProgramData\SiSense\PrismServer\ElastiCubeProcessLogs<YourElastCubeName> directory.
The MongoDB logs are located in the C:\ProgramData\Sisense\PrismWeb\Repository\DB directory.
The iisnode (web server) logs are located in the C:\Program Files\Sisense\PrismWeb\vnext\iisnode directory.