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        Troubleshooting
        • 31 Jan 2024
        • 1 Minute to read
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        Contents

        Troubleshooting

        • Updated on 31 Jan 2024
        • 1 Minute to read
        • Contributors
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        Article summary

        Service

        Some problem can be resolved with manipulation in your side, here is the list

        Error message, behaviour ...Resolution
        • ZHB doesn't respond or you can't login to Zetaly platform.
        • This message is present in ZHB logs : Error while trying to connect to BI Tool, please verify the BI Status
        		Restart ZHB
        For Docker :
        docker restart zetaly_zhb
        For Windows :
        Restart-Service ZHB

        If you still have a problem with the ZHB module, contact us and provide the following:

        • Logs
        • How to reproduce the issue

        Logs

        ZHB logs can be found at %Installation Directory%/logs/.

        Two files contain relevant information:

        • StdError.log
        • StdOutput.log

        If you are able to reproduce your issue, before sending us the logs file, activate debug level logs.

        Debug Logs

        To activate debug level logs, edit the application.properties file within the %Installation Directory%/config/ directory, and update the property quarkus.log.level as follows:

        quarkus.log.level = DEBUG

        Relaunch the ZHB service and reproduce your bug. Then send us the debug level logs.

        After sending the debug level logs, set the logging back to warning level. Edit the application.properties file within the %Installation Directory%/config/ directory, and update the property quarkus.log.level as follows:

        quarkus.log.level = WARN

        Relaunch the ZHB service.

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