Troubleshooting

Service

Some problem can be resolved with manipulation in your side, here is the list

Error message, behaviour ... Resolution

Error message, behaviour ...	Resolution
ZHB doesn't respond or you can't login to Zetaly platform. This message is present in ZHB logs : Error while trying to connect to BI Tool, please verify the BI Status	Restart ZHB For Docker : `docker restart zetaly_zhb` For Windows : `Restart-Service ZHB`

ZHB doesn't respond or you can't login to Zetaly platform.
This message is present in ZHB logs : Error while trying to connect to BI Tool, please verify the BI Status

Restart ZHB
For Docker :

docker restart zetaly_zhb

For Windows :

Restart-Service ZHB

If you still have a problem with the ZHB module, contact us and provide the following:

Logs
How to reproduce the issue

Logs

ZHB logs can be found at %Installation Directory%/logs/.

Two files contain relevant information:

StdError.log
StdOutput.log

If you are able to reproduce your issue, before sending us the logs file, activate debug level logs.

Debug Logs

To activate debug level logs, edit the application.properties file within the %Installation Directory%/config/ directory, and update the property quarkus.log.level as follows:

quarkus.log.level = DEBUG

Relaunch the ZHB service and reproduce your bug. Then send us the debug level logs.

After sending the debug level logs, set the logging back to warning level. Edit the application.properties file within the %Installation Directory%/config/ directory, and update the property quarkus.log.level as follows:

quarkus.log.level = WARN

Relaunch the ZHB service.