Troubleshooting

  • Updated on Jun 30, 2023
  • Published on Oct 17, 2022
  • 1 minute(s) read
  • Guilhem PREVOT
 Prev Next

Frequently Encountered Problems 

During installation or just after but regarding installation.

Contact Support

If you need to contact the Zetaly Support about a Zetaly Installer issue, provide us the installation logs (by default in C:\zetalySuite\zetalylogs). 

Note:
Installation logs are not yet supported on Linux and Docker, and will be supported at a later release. 

If you do not already have a version of Zetaly installed, you can contact support via a dedicated form at: https://content.zetaly.io/en-us/submit-a-case.

If you already have a version of Zetaly installed, you can contact support via a dedicated form within the Zetaly Portal. To do so, do the following:

  1. Login to the Zetaly Portal with your credentials.
  2. Click the Support icon (Right_Menu_Support_Icon) at the top right of the Zetaly Portal.
  3. From the Support page that appears, complete the form with all the relevant information, and click Submit my case.
    A ticket with a unique identifying number is created for your case. Zetaly support will analyze your ticket and follow up with you to resolve the encountered problems.