Troubleshooting

  • Updated on Jun 30, 2023
  • Published on Oct 17, 2022
  • 1 minute(s) read
  • Guilhem PREVOT
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Frequently Encountered Problems 

During installation or just after but regarding installation.

Contact Support

If you need to contact the Zetaly Support about a Zetaly Installer issue, provide us the installation logs (by default in C:\zetalySuite\zetalylogs). 

Note:
Installation logs are not yet supported on Linux and Docker, and will be supported at a later release. 

If you do not already have a version of Zetaly installed, you can contact support via a dedicated form at: https://content.zetaly.io/en-us/submit-a-case.

If you already have a version of Zetaly installed, you can contact support via a dedicated form within the Zetaly Portal. To do so, do the following:

  1. Login to the Zetaly Portal with your credentials.
  2. Click the Support icon (Right_Menu_Support_Icon) at the top right of the Zetaly Portal.
  3. From the Support page that appears, complete the form with all the relevant information, and click Submit my case.
    A ticket with a unique identifying number is created for your case. Zetaly support will analyze your ticket and follow up with you to resolve the encountered problems.

We are pleased to announce the release of Zetaly Suite version 5.1. This major update focuses on improving data ingestion, facilitating data exploration, and strengthening performance to manage even higher volumes, particularly for mainframe data (SMF).