Troubleshooting
- 30 Jun 2023
- 1 Minute to read
- Contributors
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Troubleshooting
- Updated on 30 Jun 2023
- 1 Minute to read
- Contributors
- Print
- DarkLight
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Frequently Encountered Problems
During installation or just after but regarding installation.
Contact Support
If you need to contact the Zetaly Support about a Zetaly Installer issue, provide us the installation logs (by default in C:\zetalySuite\zetalylogs).
Note:
Installation logs are not yet supported on Linux and Docker, and will be supported at a later release.
If you do not already have a version of Zetaly installed, you can contact support via a dedicated form at: https://content.zetaly.io/en-us/submit-a-case.
If you already have a version of Zetaly installed, you can contact support via a dedicated form within the Zetaly Portal. To do so, do the following:
- Login to the Zetaly Portal with your credentials.
- Click the Support icon (
) at the top right of the Zetaly Portal. - From the Support page that appears, complete the form with all the relevant information, and click Submit my case.
A ticket with a unique identifying number is created for your case. Zetaly support will analyze your ticket and follow up with you to resolve the encountered problems.
) at the top right of the Zetaly Portal.