---
title: "Installation"
slug: "troubleshooting-installation"
updated: 2024-06-07T13:03:34Z
published: 2024-06-07T13:03:34Z
canonical: "docs.zetaly.io/troubleshooting-installation"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zetaly.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Installation

## Obtaining Installation Logs

### Windows

The default location of the Windows installation log files is `C:\zetalySuite\zetalylogs`, but can can vary according to your installation base folder.

          Custom Log Files Directory

          

Log files are located in the directory path defined by the value of the `INSTALLER.logDirPath` property in the `zetalyinstall.cnf` file. For more information, see the [Zetaly Installer User Manual](/v1/docs/zetaly-installer).

### Linux/Docker

There is no specific log file created during a zetaly installation. Please, send us a file with your console logs.

You can launch the script and redirect the output to a file with:

```
bash run.sh > install.logs
```

## Troubleshooting

| Problem | Actions |
| --- | --- |
| After launching the script `zetalyinstall.ps1`, the following error appears in console : *"File zetalyinstall.ps1 cannot be loaded. The file zetalyinstall.ps1 is not digitally signed. You cannot run this script on the current system."* | Run as administrator, the following PowerShell command `Set-ExecutionPolicy -Scope Process -ExecutionPolicy Unrestricted` |
| Upon database creation, the following error appears in the console : " ERROR: Exception calling "InitializeDatabase" with "0" argument(s): "Exception calling "ExecuteScalar" with "0" argument(s): "**Named Pipes Provider: Could not open a connection to SQL Server [53].** "".Exception.Message " | Single SQL command : `EXEC sp_dropserver 'local', 'droplogins';` OR With a database manager, access the server and delete the linked server named 'local' |
| Only for Linux installation, KeyCloak doesn't start and this type of error is logged "SELinux is preventing /usr/lib/systemd/systemd from execute the file kc.sh" | Change the file control value of SELinux in the file /etc/selinux/config, if it's in enforcing change it to permissive and reboot. **OR** 1. Change the location of Keycloak installation to a folder inside /usr/bin. Edit zetalyinstall.cnf, add the line `Installation.Directory=KEYCLOAK_FOLDER`. Warning, this folder will be completely cleaned. 2. Edit run.sh and change all values `=1` to `=0` except the line `KEYCLOAK_INSTALLATION=1` 3. Run the installation (bash run.sh), you will probably need to run the command with sudo since the usr/bin is more protected 4. Run the following commands - `sudo semanage fcontext -a -t bin_t "KEYCLOAK_FOLDER/keycloak/bin/kc.sh"` - `sudo restorecon -v "KEYCLOAK_FOLDER/keycloak/bin/kc.sh"` For both solutions you will have to rerun the installation (at least with KeyCloak, ZHB and Front installation in run.sh) to allow the setup of default properties |
| Unable to install Zetaly suite as root user | As the root user has no home folder, the /home/root/zetaly folder cannot be created. Defining a home folder for the root user |