---
title: "Frontend"
slug: "troubleshooting-frontend"
updated: 2023-07-20T09:32:45Z
published: 2023-07-20T09:32:45Z
canonical: "docs.zetaly.io/troubleshooting-frontend"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zetaly.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Frontend

| **Problem** | Actions |
| --- | --- |
| After authenticating with the Zetaly Portal: "*Login or password is incorrect*" then the authentication page keeps displayed | - Clear the browser cache if you have recently updated the Frontend. - If access to the BI Tool is configured in secure mode (https), access the BI Tool's authentication page for the first time to obtain the certificates. |
| After authenticating to the Zetaly Portal: - "*Login or password is incorrect*" then the authentification page keeps displayed - In browser logs (F12 key), we can see an error *CORS origin* | - Calls from domains with different origins must be allowed ["*"] allows all URLs, all domains; it is better to define only the identified URLs: ["10.50.120.1", "10.50.120.2"] ```actionscript { "enabled": true, "allowedOrigins": ["*"] } ``` Permission to be configured from Sisense *Admin* >> *REST API* |
| After authenticating with the Zetaly Portal, the following error appears: "*Cannot retrieve unlinked fields*" | - Verify that the ZCC service is running. - This may be due to a faulty backend installation (check the `zetalyinstall.cnf` file and all its properties associated with the ZCC, ZRP, MYZ and ZDE backend modules). |
| Accessing the Zetaly Portal authentication page results in an http 404 error | Valid if the front is accessed via http: - Check that port 80 is not used by others services ```powershell netstat -nao \| Select-String ":80 " ``` - Stop other services using port 80 ```powershell net stop http ``` - Restart the zetalyfrontal (ex-zetalyproxy) service. - Access to the Zetaly Portal via **https** |

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