---
title: "BI"
slug: "troubleshooting-bi"
updated: 2023-07-20T09:38:00Z
published: 2023-07-20T09:38:00Z
canonical: "docs.zetaly.io/troubleshooting-bi"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zetaly.io/llms.txt
> Use this file to discover all available pages before exploring further.

# BI

Note for Windows environments:The Zetaly BI Tool must be installed on the C\: drive and cannot be installed on other drives.

## Installation Troubleshooting

| Problem | Actions |
| --- | --- |
| "msg": "Depsolve Error occured: \n Problem: problem with installed package buildah ... | Run the following commands : ```shell yum remove buildah skopeo podman containers-common atomic-registries docker container-tools rm -rf /etc/containers/* /var/lib/containers/* /etc/docker /etc/subuid* /etc/subgid* cd ~ && rm -rf /.local/share/containers/ ``` |

## BI Tool Troubleshooting Table

## 

| **Problem** | Actions |
| --- | --- |
| During the BI Tool installation, the following error appears: "*Licence for user expired*" | Two possible causes : - The system has kept traces of the previous installation. Try to completely uninstall and reinstall the BI Tool. - The Machine ID (MID) has changed and the license no longer corresponds to the new MID. Contact the Zetaly Support ([https://zetaly.io/support/](https://zetaly.io/support/)) with the new MID to renew your license. |
| - Elasticube : Build Failed and - *Sisense.CLRConnectorsContainer* service is "stopped" and cannot be restarted | - Try to increase a timeout creating following Windows registry key: Location : *HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control* Name : *ServicesPipeTimeout* Type : *REG_DWORD* (DWORD (32-bit) Value) Value data : *120000* Base : *Decimal* - Reboot the computer |
| BI answer with error mesage : "message":"Expected type array but found type null","status":422,"httpMessage":"Unprocessable Entity" | Update the dashboard json **"previewLayout": null** should be **"previewLayout": []** |
| You have the ZCC or ZSI permission but can not see the associated dashboards. | Remove the permission (ZCC or ZSI) of the user and reactivate it. |
| Cross Cutting Concern - Admin Sisense - Add-on WiserFilterWidget disabled (ZETALY-3361) | After each Sisense installation, the WiserFilterWidget Add-on is disabled. You must enable it manually as follows: 1. In Sisense, select **Admin > Add-ons**. 2. Click the **WiserFilterWidget** toggle switch so its status changes to **Enabled**. **Note:** the WiserFilterWidget Add-on is only supported on Windows. |
| ZCC- zc_cc.a.e_Budget_vs_Cost - Build failed (Zetaly-3707) | Manually redefine the database connection before building the ElastiCube. |
| ZIT-BI First install-Error during cubes building (ZETALY-5290) | Sometimes, when installing and building ElastiCubes for the first time, the following error occurs : `[WARNING] Request to http://XXX.XXX.XXX.XXX:8081/api/v2/ecm/ failed. Retrying` The temporary solution is to relaunch the BI Tool with the property `Elasticubes.ImportAction = skip` |

### Performance Issues

If you are having performance issues with the BI Tool, do the following:

1. As an administrator, log to BI Tool's administration interface (port: 8081).
2. Under **Data Management**, select **Data Sources**.
3. Click the cog icon at the top-right.![](https://cdn.document360.io/a74c9756-0e82-4b64-bffd-236c17c00cbd/Images/Documentation/image-1674725632728.png?sv=2026-02-06&spr=https&st=2026-10-26T15%3A16%3A22Z&se=2026-10-26T16%3A16%3A22Z&sr=c&sp=r&sig=ReRdn4%2BB8mDtbjEDeEGX6%2FOjY9t%2BE91iB92A3FUzfTk%3D)
4. Expand the **Advanced** section.![](https://cdn.document360.io/a74c9756-0e82-4b64-bffd-236c17c00cbd/Images/Documentation/image-1674725842133.png?sv=2026-02-06&spr=https&st=2026-10-26T15%3A16%3A22Z&se=2026-10-26T16%3A16%3A22Z&sr=c&sp=r&sig=ReRdn4%2BB8mDtbjEDeEGX6%2FOjY9t%2BE91iB92A3FUzfTk%3D)
5. Use the slider to reduce the **Max Elasticube Memory Allocation** to 50%.