---
title: "Troubleshooting"
slug: "troubleshooting-2"
updated: 2023-06-30T12:26:34Z
published: 2023-06-30T12:26:34Z
canonical: "docs.zetaly.io/troubleshooting-2"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zetaly.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

## **Frequently Encountered Problems**

During installation or just after but regarding installation.

### Contact Support

If you need to contact the Zetaly Support about a Zetaly Installer issue, provide us the installation logs (by default in `C:\zetalySuite\zetalylogs`).

Note:Installation logs are not yet supported on Linux and Docker, and will be supported at a later release.   

If you do not already have a version of Zetaly installed, you can contact support via a dedicated form at: [https://content.zetaly.io/en-us/submit-a-case](https://content.zetaly.io/en-us/submit-a-case​​​).

If you already have a version of Zetaly installed, you can contact support via a dedicated form within the Zetaly Portal. To do so, do the following:

1. Login to the Zetaly Portal with your credentials.
2. Click the **Support** icon (![Right_Menu_Support_Icon](https://cdn.document360.io/a74c9756-0e82-4b64-bffd-236c17c00cbd/Images/Documentation/Right_Menu_Support_Icon.png?sv=2026-02-06&spr=https&st=2026-10-26T14%3A18%3A24Z&se=2026-10-26T15%3A18%3A24Z&sr=c&sp=r&sig=2iivL9UAfCKTlFaS03KgSqJzbuaf1CPTBEtJl2vkUOQ%3D)) at the top right of the Zetaly Portal.
3. From the **Support** page that appears, complete the form with all the relevant information, and click **Submit my case**.  
A ticket with a unique identifying number is created for your case. Zetaly support will analyze your ticket and follow up with you to resolve the encountered problems.